Archive | September, 2016

Quality Metrics? Arts Organisations need to wake up and smell the coffee… #artsfunding

27 Sep

wakeupandsmellmarcusromerscoffee

There have been lots of opinions flying around on the internet over the last week about the forthcoming Quality Metrics that Arts Council England will be adopting as part of their assessment criteria for Arts Organisations.

One was a collection of tweets that had been aggregated into a Storify by Arts Professional. If you follow the list down to the bottom you will see that I was the very last tweet, and I spoke out in favour against an overwhelming tide of those who were anti the whole idea.

I am in favour of this for a number of reasons, firstly it allows our audiences, as well as our peers and creative teams to input into what we thought about the work. For example, the writing and the story might have been brilliant, but the lighting, and sound were poor, and the venue experience was cold and uncomfortable. These are all different aspects about an Audiences’s experience of a piece of work – An ‘AX ‘ if you like. ¬†The metrics¬†allow us to put together a whole array of responses and create data that can be used for future planning, development and to share with other organisations, about how we might improve and develop the work we make, and for whom.

This is the world in which we now live. I am pretty sure that all the people who are being negative about this use online data all the time to make assessments and judgements. Who has never used TripAdvisor before booking somewhere? Who has never looked at an Amazon or ImDB rating before watching or purchasing a film? You can’t even buy a toaster from Tesco online without reading the reviews.

So let’s take a step back, and have a think. The Arts Council already have assessments on our work, made by a small group of assessors. In their brief, the venue, the front of House, the Programme, the Audience, as well as the work in terms of presentation and production are all asked to be assessed. So are we saying that a handful of reports are a better judgement on Artistic work then a range of responses and data from audiences across the whole tour, or lifespan of a piece of work.

What does this say about the accusation of ‘behind doors and potentially elitist judgements’ versus a range of public responses that can be combined with peer and professional assessments?

I am a director, I have used the Quality Metrics scheme, and I think the range of responses and reactions are really useful. After all, my work has been judged for years by professional critics who decide how many stars they think a show is worth. So how about now extending that for companies who don’t get reviewed in that way, and to allow those people who have actually paid for a ticket to be able to give feedback to a company.

So my questions are these, do we not think that work made by artists and companies that have received public money should not be judged by the public too? Are we not interested in the data and responses from our audiences? Do we think a behind closed doors assessment is the only true way to assess a company and their work?

The time really is to wake up and smell the coffee, and to work with this concept and to help it to develop. We are not going to go back into the analogue box, digital is here and it is up to us how we can use it and to help us to make the case for public support.

But we can only do that with support from the public…